The Customer Service Advisor at DovaFM is the first point of contact for our listeners, partners, and community members. This role is all about delivering friendly, professional, and helpful support while representing the voice of DovaFM off-air. You’ll ensure inquiries are handled efficiently, feedback is valued, and every interaction strengthens our connection with the community.

The Customer Service Advisor role will have responsibilities that include:

• Responding to listener inquiries, feedback, and requests across phone, email, and social media channels.
• Assisting with competition entries, prize fulfillment, and event-related questions.
• Providing clear and accurate information about programming, schedules, and station activities.
• Supporting marketing and communications campaigns by managing incoming audience interactions.
• Escalating technical or complex issues to the appropriate team members.
• Recording and reporting feedback to help improve audience engagement and station services.
• Ensuring all interactions reflect DovaFM’s friendly and professional brand.

We’re looking for a positive and approachable communicator who enjoys helping people and thrives on building strong community relationships.

Job Requirements

• Strong communication and interpersonal skills with a listener-first attitude.
• Experience in customer service, community management, or audience support is an advantage.
• Ability to handle multiple inquiries at once and stay organized.
• Comfortable using digital communication platforms and basic CRM or tracking tools.
• Patience, professionalism, and problem-solving ability.
• Flexibility to support evening or weekend events when required.
• Have an active Discord Account and Join our Discord Server

Join DovaFM and become the friendly voice that helps our listeners feel heard, supported, and connected to the station!